Complaints and dispute resolution

The LifeRisk team has worked extensively in complaints and dispute resolution, so we are well placed to help your business achieve the best outcomes.

We are accustomed to working in a regulated environment and one which faces increasing scrutiny.

Where complaints occur, we can work closely with your Claims, Legal and/or Dispute Resolution teams to achieve the best outcomes for your business and its customers.

Our team has worked extensively in complaints and dispute resolution, including Internal Dispute Resolution and External Dispute Resolution with disputes lodged with the Australian Financial Complaints Authority (AFCA, previously the Financial Ombudsman Service and the Superannuation Complaints Tribunal).

We can assist your business with both Internal and External Dispute Resolution by:

• Reviewing complaints and disputes and advising on future conduct of matters including prospects and possible resolutions;
• When undertaking reviews, also providing you with insights and observations about issues in claims decisions and any risks to your business;
• Drafting and reviewing complaint responses and submissions to AFCA;
• Attending conciliations.